The Collection Officer is responsible for following up with clients to ensure timely collection of payments for logistics, freight, and customs clearance services. The role aims to maintain a healthy cash flow, minimize overdue balances, and strengthen customer relationships through effective communication and follow-up.
- Follow up on outstanding invoices and ensure timely collection of payments from customers.
- Contact clients via phone, email, and official correspondence to remind them of due payments.
- Coordinate with the Receivable Accountant to track account balances and update payment status.
- Prepare and maintain aging reports and monitor overdue accounts.
- Escalate long-overdue accounts to management with proper recommendations.
- Record collections and update customer ledgers in the accounting system.
- Support the finance team in cash flow forecasting by providing collection projections.
- Ensure all collections are supported by proper documentation and receipts.
- Maintain confidentiality and accuracy in all financial dealings.
